Privacy Policy

Information We Collect

We collect personal information that you provide when accessing or using MidwestEA services, including:

• Name, email address, phone number, and mailing address
• Payment and billing details
• Course enrollment and completion data
• Uploaded documents required for programs (e.g., ID, certifications)
• Technical information such as IP address, device type, browser, and usage patterns

We collect this information to deliver training, maintain course records, provide support, and improve our services.

How We Use Your Information

MidwestEA uses your information to:

• Process enrollments and payments
• Deliver online courses, blended programs, and skills evaluations
• Issue certifications and maintain training records
• Communicate updates, class information, and support messages
• Improve website performance and enhance the student experience
• Meet regulatory, compliance, and accreditation requirements

We do not sell your information to third parties.

How We Share Your Information

We may share your information with:

• Third-party vendors who support course delivery, payments, scheduling, and certification systems
• Accrediting bodies or regulatory agencies when required
• Organizations requesting verification of your certification, with your consent
• Instructors and authorized MidwestEA staff who need access for training purposes

All partners are required to protect your information according to industry standards.

Payment Information

Payment transactions are processed by secure, third-party payment providers.
MidwestEA does not store full credit card numbers or sensitive financial data on our servers.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze site usage and improve functionality
• Track marketing performance and website analytics

You may disable cookies through your browser settings, though some features may not function properly.

Data Retention

We retain course and certification records to meet regulatory requirements and provide verification when needed.
Personal account information is retained only as long as necessary to provide services or comply with the law.

Security Measures

We use administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission
• Secure server environments
• Access controls for internal staff
• Regular system monitoring

However, no online system is 100% secure. You share information at your own risk.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your data
• Limit certain types of data use
• Request a copy of your records

To exercise these rights, contact us using the information below.

Children’s Privacy

Our courses are intended for individuals 13 years and older.
We do not knowingly collect information from children under 13 without parental consent.

Third-Party Links

Our website may contain links to third-party sites.
MidwestEA is not responsible for the privacy practices or content of these external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our services indicates acceptance of the revised policy.

Contact Information

For questions about this Privacy Policy or your data, contact:

Midwest Emergency Academy
Email: info@midwestea.com
Phone: 913-712-4560 EXT #800
Website: www.midwestea.com

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